Privacy Policy
Last Updated: August 19, 2026
The Ohio Recovery Collective (“Ohio Recovery Collective,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal, health, and other sensitive information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit theohiorc.com, submit information through our website, contact our admissions team, request information about our services, verify insurance benefits, or otherwise interact with us.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us through our website, telephone communications, forms, email, or other interactions.
This information may include:
- First and last name
- Email address
- Telephone number
- Contact preferences
- Insurance provider and insurance-related information
- Information submitted through contact, admissions, insurance verification, or other website forms
- Information regarding treatment needs or services being requested
- Information provided when communicating with our admissions, clinical, or administrative teams
- Any other information you voluntarily choose to provide
Because The Ohio Recovery Collective provides behavioral health and substance use disorder treatment services, information you provide when seeking treatment may include health-related or otherwise sensitive information.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, pixels, server logs, and similar technologies.
This information may include:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website or source
- Date and time of your visit
- General geographic information
- Website interactions and usage information
We may use this information to operate our website, understand how visitors use our website, improve performance and functionality, evaluate marketing efforts, and maintain website security.
How We Use Your Information
We may use information collected through our website or provided directly to us to:
- Respond to questions and requests for information
- Assist individuals seeking treatment
- Provide information regarding our programs and services
- Process admissions inquiries
- Verify insurance benefits or coverage
- Coordinate assessments, admissions, appointments, and treatment-related services
- Communicate with prospective or current patients as permitted by law
- Provide requested follow-up communications
- Improve our website and user experience
- Analyze website traffic and performance
- Maintain the security and functionality of our website
- Comply with applicable federal, state, and local laws and regulations
- Fulfill other purposes for which you provide your information or consent
We do not sell patient or prospective patient information for monetary consideration.
Protected Health Information and HIPAA
Certain information collected or maintained by The Ohio Recovery Collective in connection with treatment, payment, or healthcare operations may constitute Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related regulations.
Where HIPAA applies, The Ohio Recovery Collective uses and discloses PHI only as permitted or required by applicable law.
Additional protections may apply to certain substance use disorder treatment records under federal or state law.
Information that constitutes PHI is handled in accordance with applicable healthcare privacy and security requirements and our Notice of Privacy Practices, as applicable.
Information submitted through a general website interaction is not necessarily considered PHI solely because it relates to healthcare. Whether information constitutes PHI and which protections apply depends on the circumstances in which the information is collected, received, maintained, or transmitted.
Disclosure of Information to Third Parties
The Ohio Recovery Collective will only disclose personal information, health information, or Protected Health Information to third parties as permitted or required by applicable law.
We may share information with third parties when reasonably necessary to:
- Provide treatment or services requested by an individual
- Verify insurance benefits or coordinate payment
- Perform healthcare operations as permitted by law
- Work with service providers performing services on our behalf
- Operate, maintain, secure, or improve our website and business systems
- Comply with applicable laws, regulations, court orders, subpoenas, or other lawful governmental requests
- Protect the rights, safety, or security of The Ohio Recovery Collective, our patients, website visitors, employees, or others
Where required, appropriate agreements and safeguards are maintained with service providers that handle protected or sensitive information on our behalf.
We do not disclose Protected Health Information except as permitted or required by applicable federal and state law.
We do not disclose patient or prospective patient information to third parties for purposes prohibited by applicable law.
Website Security and SSL/TLS Encryption
The Ohio Recovery Collective takes reasonable measures to protect information submitted through our website.
Our website uses Secure Socket Layer/Transport Layer Security (SSL/TLS) encryption technology to help protect information transmitted between your browser and our website.
We also maintain reasonable administrative, technical, and physical safeguards designed to protect personal information and Protected Health Information from unauthorized access, use, alteration, loss, or disclosure.
However, no website, electronic communication, transmission method, or data storage system can be guaranteed to be completely secure.
If you believe sensitive information has been compromised or submitted to us in error, please contact us.
Website Forms
Our website may contain forms that allow visitors to request information, contact our admissions team, verify insurance benefits, or inquire about treatment.
Information submitted through these forms is used to respond to your request and facilitate services you have requested.
Please do not submit information through a website form unless you are comfortable providing the requested information electronically.
Information submitted through our website is transmitted using SSL/TLS encryption where applicable.
Insurance Verification
If you submit insurance information for verification of benefits, we may use the information you provide to determine potential insurance coverage for treatment services.
Information may be shared with your insurance provider, authorized verification services, or other parties as reasonably necessary to perform the requested verification and as permitted by applicable law.
Verification of insurance benefits does not guarantee coverage, authorization, admission, or payment for treatment.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage, measure performance, and improve our services.
These technologies may collect information regarding your browser, device, website interactions, traffic source, and pages visited.
We may use third-party analytics or advertising technologies where permitted by applicable law.
We do not knowingly use tracking technologies to disclose Protected Health Information to third parties for purposes prohibited by HIPAA or other applicable privacy laws.
You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
The Ohio Recovery Collective is not responsible for the privacy practices, security, content, or policies of independently operated third-party websites.
Visiting a third-party website is subject to that third party’s privacy practices and terms. We encourage you to review the privacy policy of any third-party website before providing personal information.
SMS and Text Message Communications
If you voluntarily provide your mobile telephone number and consent to receive text messages from The Ohio Recovery Collective, we may send SMS communications related to your inquiry, admissions process, appointments, services, care coordination, follow-up communications, or other communications you have requested or authorized.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS communications at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS communications is not a condition of purchasing or receiving treatment or services.
Mobile information, including telephone numbers and SMS consent or opt-in data, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. SMS consent and opt-in information will not be shared with third parties for marketing purposes.
Information may be shared with service providers that facilitate communications on our behalf when necessary to provide the requested messaging service and subject to appropriate privacy and security requirements.
Email Communications
If you provide your email address, we may use it to respond to your inquiry or provide communications related to services you have requested.
Where applicable, marketing email communications will provide a method to unsubscribe from future marketing messages.
Treatment-related, administrative, legal, or other non-marketing communications may still be sent when permitted or required by law.
Data Retention
We may retain information for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable healthcare, legal, regulatory, contractual, operational, and recordkeeping requirements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Your Privacy Choices
Depending on the type of information involved and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to request access to or correction of certain information and, where legally available, request deletion or restriction of certain information.
Certain healthcare and business records may be retained when required by federal or state law.
You may also:
- Opt out of SMS messages by replying STOP
- Unsubscribe from applicable marketing emails using the unsubscribe instructions provided
- Adjust browser settings to limit or disable certain cookies
Rights relating specifically to Protected Health Information are described in our Notice of Privacy Practices, as applicable.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.
If we become aware that personal information from a child has been collected in a manner inconsistent with applicable law, we will take reasonable steps to appropriately address or remove that information.
Legal Requirements
The Ohio Recovery Collective complies with applicable federal, state, and local privacy and security requirements governing information collected in connection with our services.
We may use or disclose information when required to do so by law or when reasonably necessary to comply with a lawful legal process, regulatory requirement, or governmental request.
Nothing in this Privacy Policy is intended to limit rights or protections provided under applicable healthcare privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, legal requirements, or regulatory obligations.
When changes are made, the updated Privacy Policy will be posted on this page and the “Last Updated” date will be revised.
We encourage visitors to periodically review this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or how information submitted through our website is handled, please contact:
The Ohio Recovery Collective
4525 Sunset Blvd.
Steubenville, OH 43952
Phone: (888) 270-1642
Website: theohiorc.com
For questions regarding your medical records, Protected Health Information, or rights under applicable healthcare privacy laws, please contact The Ohio Recovery Collective directly for information regarding our Notice of Privacy Practices and applicable patient privacy procedures.